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Synopsis
The Knowledge Management Memory Jogger explains the five key knowledge management areas for success: Knowledge Capture, Transfer, Sharing, Storage, and Findability, and demonstrates how you can apply these across different business departments. The book describes six knowledge management tools and nine knowledge management processes to help you achieve success, along with seven knowledge management guides that will help with challenges that can be solved or alleviated using human-centric knowledge management.
Author Bio
Dr. Cynthia “Cindy” J. Young is the Founder/CEO of CJ Young Consulting, LLC, a knowledge management consulting firm, as well as the Theater Mission Planning Center Curriculum Development and Training Lead with Leidos in Virginia Beach, VA. In 2012, she retired as a Surface Warfare Officer after 23 years in the U.S. Navy which is where her love for knowledge management began. She holds professional certifications as a Project Management Professional, a Lean Six Sigma Master Black Belt, and as an ASQ-Certified Manager of Quality/Organizational Excellence. In September 2020, she gave a TEDx Talk called “A Knowledge Mindset: What You Know Comes from Where You Sit” which provides actions organizations can take to improve trust and retention using knowledge management practices. In February 2023, her book, The Knowledge Management Memory Jogger® was published by GOAL/QPC.
