Jackie Acho
Most Recent Book Title
Empathy Deficit Disorder: Healing from Our Mixups About Work, Home, and Sex
Book Description
Our country is divided in so many ways, with a growing chasm between men and women. The news cycle is discouraging. Emotional and physical toxicity is affecting our health and well-being. There are words for what is happening. We are suffering from an empathy deficit disorder.

The good news is there is a way out. Healing starts with reexamining our modern myths about how we work, what “quality time” at home really means, and why the age-old battle of the sexes persists. Is there a way to come together in this era of bitterness, distrust, #MeToo, and #HimToo? Empathy Deficit Disorder sets the table for that new way.

Praise for Empathy Deficit Disorder:

“Jackie and Eva's message offers real cause for hope. For those who are sick of the cynical zeitgeist, I can't recommend this book strongly enough. The revolution of the future will hinge on the empathy-inducing "co-creation" explained so masterfully and entertainingly in these pages. This book is a convincing read whether one is a Democrat, Republican or like me a left leaning Libertarian." —Detective Chris Gibbons, Cleveland Police Department

"Acho and Basilion understand that caring for and listening to children--their own children, in the deepest sense--promotes empathy in the children and enhances the parents’ own capacities for empathy. They have taken this simple but profound understanding and skillfully applied it, not only to their spouses, but to the work force, corporations, and the inner-connectivity of the internet—all with the vision of creating a more functional world. Empathy Deficit Disorder is an uplifting, inspiring book. It makes you think. It makes you smile. And it makes you feel more hopeful than you did before you picked it up!”—Barbara Streeter, Director of the Hanna Perkins School and Faculty Chair of the Cleveland Child and Adolescent Psychoanalytic Training Program

"Titled rather simply, this book is a kaleidoscope of human experience. The authors dig deep into their own life experiences, giving us glimpses into their very core. They fortify their experiences with wicked intellect, and then they add soul—the kind that reveals our collective humanity. Then they apply it to life. From the C-suite, to the network, to parenthood, Acho and Basilion examine the conflicts embedded in these areas and then offer us a better way: choosing empathy. The book will cause you to self-examine. It will provoke you to think, and think again. It will drive you to be your sister’s keeper, and your brother’s, and your neighbor’s too.” —Harold V. Jones, Executive Vice President of Eaton Business System & Sustainability, Eaton Corporation
Website #1
Location (city/state/country)
Shaker Heights, OH
Author bio
Jackie writes and speaks about the power of empathy, including the TEDx talk "A Good Day's Work Requires Empathy" and the book Empathy Deficit Disorder: Healing from Our Mix-Ups about Work, Home, and Sex.

Jackie built her empathy muscles at home as a child (thanks Mom and Dad), then remembered them as a parent. She continues to practice. Along the way, she brought that power to work, where she has served for-profit and nonprofit clients on strategy and leadership since 1994 as a partner of McKinsey & Company and an entrepreneur. Her current work includes empathy-centered cultural transformation with the Cleveland Police Department. In preparation for this work (kind of), she earned a PhD in chemistry from MIT.

Jackie was named one of the "top 40 under 40" by Crain's Cleveland Business Magazine and "one of the 500 most influential women in Northeast Ohio" by Northern Ohio Live magazine. Jackie has served on a variety of Boards, including: The National Inventors Hall of Fame, The Urban League of Greater Cleveland, the Technology Commercialization Steering Committee of Case Western Reserve University, and Jumpstart, Inc.

She lives in Shaker Heights, Ohio, with her husband and two children.
Professional Speaker Topics
The Truth about Why We Don't have More Women (and good men) in Leadership
The Currency of Empathy: the Missing Link to Innovation and Inclusion
A Good Day's Work Requires Empathy
Millennials Aren't Lazy; Their Secret Sauce is Empathy
Empathy is the Key to Balancing Work and Family
Living Healthy in a Toxic World: Confessions of a Recovering Chemist

Favorite Quote or Personal Motto

Empathy is a contact sport! No amount of "empathy training" at work can match caring for people in real life.

  • Empathy Deficit Disorder

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