Sharon Mulgrew

In Creating Internal Service Agreements, you can easily learn the systems concepts, learn the 8 step-by-step skills, and get the support you need to engage others in respectful and reasonable service partnering agreements.

This process of creating Internal Service Agreements, (ISAs) draws you out of your vertical silos and reorients you horizontally. Strategically positioned, you are able to make intelligent, relevant, and flexible agreements with your internal suppliers and customers.

Creating Internal Service Agreements gives you a systematic approach to breaking through your ‘silo’ ceiling and launching your active collaborative network.

These 2 books are ebooks and can be ordered at www.gettothepointbooks.com