MEMBERS: Find answers to common questions
Scroll down to access questions by category. Click the plus sign to expand the answer for each question.
MEMBERSHIP STATUS, PAYMENT, AND RENEWAL
How do I find my current membership status?
Answer here
When does my membership renew?
Answer here
How do I update my credit card for MEMBERSHIP payments?
Note: If you registered with a standard credit card (NOT Paypal), click here to go to Stripe, our credit card processor.
If you registered through Paypal, please follow these instructions. (All memberships prior to 2022 we processed with Paypal.)
Log in to your PayPal account.
Click Wallet at the top of the page.
Click the card you want to update.
Click Edit.
Enter the new expiration date and the last 3-digit security code (CSC) on the back of the card.
Click Save.
HOW DO I CANCEL MY MEMBERSHIP?
You can cancel your membership at any time. The process to cancel depends on how you paid.
If you paid by credit card (NOT Paypal), you can access the Customer Payment Hub here. Simply input your email address and you will receive a link to access any purchases with NFAA.
If you paid through Paypal (members who registered prior to 2022 are listed in Paypal), here are the steps:
1. Login to Paypal
2. Click here to go to your subscription payments dashboard.
3. If you have multiple subscriptions listed in Paypal, look for the one labeled Nonfiction Authors Association.
4. Click the Cancel button and follow the prompts to confirm your settings.
Note you can also access the Recurring Payments screen from a menu option on your Paypal home page (after you have logged in).
Note that once you cancel your paid membership and your membership term expires, you will lose access to all premium membership features including the private Facebook group, members-only discounts to courses and events, weekly media leads, database of educational content, etc.
HOW CAN I REQUEST A REFUND?
Answer here
MEMBERSHIP LEVELS
WHAT IS THE DIFFERENCE BETWEEN MEMBERSHIP LEVELS?
Answer here
How do I upgrade to a new membership level?
Answer here
HOW DO I REQUEST A REFUND?
Answer here
MEMBERSHIP PROFILE
HOW DO I ADD OR CHANGE MY LISTING IN THE MEMBER DIRECTORY?
Answer here
HOW DO I CHANGE MY EMAIL ADDRESS ON FILE?
Answer here
HOW DO I CHANGE MY PASSWORD?
To keep the site secure, our system automatically blocks users from logging in after five failed login attempts. This lockout is temporary and only lasts five minutes so please come back and reset your password if needed.
WHY DO I SOMETIMES GET LOCKED OUT WHEN I'M TRYING TO LOGIN TO THE SITE?
To keep the site secure, our system automatically blocks users from logging in after five failed login attempts. This lockout is temporary and only lasts five minutes so please come back and reset your password if needed.
MEMBERSHIP BENEFITS
WHERE CAN I ACCESS ALL MEMBER BENEFITS?
Answer here
WHERE ARE MEMBER DISCOUNT CODES LOCATED?
Answer here
HOW DO I ACCESS PREMIUM MEMBER CONTENT?
Answer here
HOW DO I LOCATE __________________?
Answer here
HOW CAN I CONTRIBUTE AN INTERVIEW OR ANNOUNCEMENT TO THE SITE?
Answer here
MEMBERSHIP ENGAGEMENT
HOW DO I ACCESS THE FACEBOOK GROUP FOR MEMBERS?
Answer here
WHEN IS THE NEXT AUTHOR BRAINSTORM EXCHANGE? AND WHAT IS IT?!
Answer here
WHEN IS THE NEXT GROUP CONSULTING CALL?
Answer here
EVENTS
HOW CAN I SEE UPCOMING EVENTS, PODCASTS, COURSES, ETC?
Answer here
HOW CAN I LISTEN TO THE PODCAST?
Answer here
WHAT IS THE NONFICTION WRITERS CONFERENCE?
Answer here
DO MEMBERS GET A DISCOUNT OFF REGISTRATION FOR THE NONFICTION WRITERS CONFERENCE?
Answer here
COURSES FOR NONFICTION WRITERS
WHAT COURSES DO YOU OFFER?
Answer here
WHAT IS A MASTER COURSE?
Answer here
WHAT IS AN INDUSTRY CERTIFICATION?
Answer here
DO MEMBERS GET A DISCOUNT ON COURSE REGISTRATION?
Answer here
HOW DO I REGISTER FOR A COURSE?
Answer here
EVERYTHING ELSE
HOW DO I CHANGE MY EMAIL NOTIFICATION PREFERENCES?
Answer here
I CAN'T FIND THE PRODUCT/COURSE/CONFERENCE I PURCHASED. CAN YOU SEND IT TO ME?
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