Frequently Asked Questions

Frequently Asked QuestionsHow do I join the Nonfiction Authors Association?

Please visit our Join page and choose a membership level.

How do I upgrade to become an Authority, VIP, or Thought Leader Member?

Go to the Join page, and choose your membership level and payment option. Once your payment is processed, you will have immediate access to premium features.

What if I don’t use Paypal?

Paypal is NOT required to join! When you are taken to the Paypal payment screen, notice a small link at the bottom of the page that says: Not a Paypal user? Pay by credit card. Click on that link and you can pay with your card instead.

What if I don’t want to pay online?

We are happy to process payments manually by phone. Please send your request via email to Sue or call her at 877-800-1097 ext. 6.

How do I change my password?

You can change your password at any time here.

What if I’m having trouble logging in or I get locked out?

Please send an email to this address for help.

How do I set up a NEW public profile?

If you have trouble setting up your profile initially, here’s how to get it started. Once you login to the site, you will see a “Member Pages” menu in the upper right sidebar. Click on NFAA Members Home Page > Set up Your Author Profile.

How do I revise my existing public profile?

You will need to locate your profile in the member directory to make changes. Make sure you are logged in to the site, and then click on the Member Directory menu at the top or in the right sidebar. Locate your profile and once displayed, click on the Edit button.

How do I access the teleseminar recordings and other member benefits?

Authority, VIP, and Thought Leader members have access to recordings of our teleseminars, bonus downloads, and other benefits. To access member benefits, make sure you’re logged in and then visit the NFAA Member Dashboard.

 

Is membership in NFAA tax deductible?

We are not a non-profit, though your membership fees may still be considered an educational or other business expense. Please speak with your accountant for advice.

How do I update my credit card?

Note: you must have a PayPal account for this option.

Log in to your PayPal account.
Click Wallet at the top of the page.
Click the card you want to update.
Click Edit.
Enter the new expiration date and the last 3-digit security code (CSC) on the back of the card.
Click Save.

How do I cancel my membership?

You can cancel your membership at any time. This is done through your Paypal account. Here are the steps:

1. Login to Paypal
2. Click on “Profile”
3. Under “Financial Information,” click on “Preapproved Payments.”
4. Click on the link for the pre-approved payment to Stephanie Chandler Enterprises, LLC and follow the instructions to cancel payments immediately.

Note that once you cancel your paid membership, you will immediately lose access to all premium features on the website including teleseminar recordings, weekly homework, discounts, etc.

Do you have a question that isn’t listed here? Please send us an email.