EXISTING MEMBER QUESTIONS

What if I'm having trouble logging in or I get locked out?

To keep our site safe, our system will temporary lockout login attempts after three failed entries. This lockout only lasts five minutes so you can wait and try again. If you can’t remember your password, please click on the Forgot Password prompt below the login fields.

How do I find out when my membership expires, change my email address, password, and login information?

You can update your login email and password using the profile function here. However, this is not for your directory listing or membership emails.

You can request information about your account details  such as when your membership renews by emailing Customer Service or Customer Help.

If you need to only change your password or need to reset it, please use the “Lost your password?” link on member login page here.

Note that this is different than updating your public profile, which you can do from the directory page. Nagivate to your profile if you’ve already created it, and then there is an option above your profile picture to edit the listing.

How do I update my credit card?

Note: If you registered with a standard credit card (NOT Paypal), click here to go to Stripe, our credit card processor.

If you registered through Paypal, please follow these instructions. (All memberships prior to 2022 we processed with Paypal.)
Log in to your PayPal account.
Click Wallet at the top of the page.
Click the card you want to update.
Click Edit.
Enter the new expiration date and the last 3-digit security code (CSC) on the back of the card.
Click Save.

How do I set up a public profile or revise my existing profile?

If you have trouble setting up your profile initially, here’s how to get it started. Once you login to the site, you will see a “Member Pages” menu in the upper right sidebar. Click on NFAA Members Home Page > Set up Your Author Profile.

To update an existing profile, make sure you are logged in to the site, then click on the Member Directory menu at the top or in the right sidebar. Use the search bar to locate your profile and once displayed, click on the Edit button.

How do I access member benefits?

Authority, VIP, and Thought Leader members have access to recordings of our podcast archives, bonus downloads, member discounts, and many other benefits. To access all member benefits, make sure you’re logged in and then visit the NFAA Member Dashboard.

How do I upgrade my existing membership to a higher level?

Go to the Join page, and choose your membership level and payment option. Once your payment is processed and you login to this site, you will have immediate access to premium features.

You can also contact Help to request a manual upgrade. We will calculate dues paid from your current membership and credit them toward the upgrade.

How do I cancel my membership?

You can cancel your membership at any time. The process to cancel depends on how you paid.

If you paid by credit card (NOT Paypal), you can access the Customer Payment Hub here. Simply input your email address and you will receive a link to access any purchases with NFAA.

If you paid through Paypal (members who registered prior to 2022 are listed in Paypal), here are the steps:

1. Login to Paypal
2. Click here to go to your subscription payments dashboard.
3. If you have multiple subscriptions listed in Paypal, look for the one labeled Nonfiction Authors Association.
4. Click the Cancel button and follow the prompts to confirm your settings.

Note you can also access the Recurring Payments screen from a menu option on your Paypal home page (after you have logged in).

Note that once you cancel your paid membership and your membership term expires, you will lose access to all premium membership features including the private Facebook group, members-only discounts to courses and events, weekly media leads, database of educational content, etc.

How do I request a refund?

We issue refunds for membership, events, and products within 30 days of purchase. Please send an email for assistance with a refund request and you will receive a response within one business day.

How do I locate ______________?
Members must be logged in to access premium content.

All member benefits can be found on your member dashboard.

Member discounts are found here.

Legal templates, podcast recordings, and the member content database is available here.

Type your query in the SEARCH bar located in the upper right corner for desktop, or in the menu on mobile.

Watch a tour of the member dashboard here.

Additional Contact Information
Contact customer support with general questions, technical support, help with logging into the NFAA site, or accessing your member benefits online.
Contact Help for manual membership payment processing or membership renewal, or JOIN HERE. This also manages manual registration for the Nonfiction Writers Conference.
Contact Amberly for questions about the Nonfiction Book Awards program.

Do you have a question that isn’t listed here? Please send us an email.

PROSPECTIVE MEMBER QUESTIONS

How do I join the Nonfiction Authors Association?

Please visit our Join page and choose a membership level.

What is the difference between membership levels?

Auhority membership is our standard program that includes weekly media leads, access to our content database, monthly Author Brainstorm Exchange events on Zoom, private Facebook group, Meet the Members program, partner discounts with Lulu, IngramSpark, and many more, plus discounts off the Nonfiction Writers Conference, Nonfiction Book Awards, courses, and products.

VIP membership includes all Authority benefits plus complimentary Platinum registration for the Nonfiction Writers Conference (3-day online event held each May). It also includes access to a monthly group consulting call on Zoom, all of our popular Author Toolkits, and the Nonfiction Writers Conference Greatest Hits.
Total added value for VIP membership: $1,653!

Thought Leader membership includes all VIP benefits plus immediate access to the Nonfiction Book Publishing and Book Marketing master courses (self-study) and complimentary admission to all live courses offered during the term of membership. It also includes one free entry in the Nonfiction Book Awards.
Total added value for Thought Leader membership: $5,847!

What if I don't want to pay online?

We are happy to process payments manually by phone. Please send your request via email to Help and we will make arrangements with you.

Is membership in NFAA tax deductible?

We are not a non-profit, though your membership fees may still be considered an educational or other business expense. Please speak with your accountant for advice.

Additional Contact Information
Contact customer support with general questions, technical support, help with logging into the NFAA site, or accessing your member benefits online.
Contact Help for manual membership payment processing or membership renewal, or JOIN HERE. This also manages manual registration for the Nonfiction Writers Conference.
Contact Amberly for questions about the Nonfiction Book Awards program.

Do you have a question that isn’t listed here? Please send us an email.